At Zisha Teapot, customer satisfaction is very important to us. We carefully inspect and package every handcrafted teapot and tea accessory before shipment. If you experience any issue with your order, please review our Return and Refund Policy below.
1. Eligibility for Returns
We accept return requests under the following conditions:
- The item arrived damaged
- You received the wrong product
- The product has a manufacturing defect
- The item significantly differs from its description
To qualify for a return:
- The item must be unused
- The item must be in its original condition
- Original packaging should be included whenever possible
- A return request must be submitted within the eligible return period
2. Return Request Timeframe
Customers should contact us within 7 days of receiving their order to request a return or refund.
Requests submitted after the eligible timeframe may not be accepted.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
- Used products
- Items damaged by improper handling
- Customized or personalized products
- Clearance or final sale items
- Products returned without prior approval
Because many Zisha teapots are handcrafted, slight differences in color, texture, or shape are considered natural characteristics rather than defects.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible with:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief explanation of the issue
We will review the case and work to provide an appropriate solution.
5. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Shipping fees may not be refundable unless the issue was caused by our error
6. Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The return was caused by our error
We recommend using a trackable shipping service for returns.
7. Order Cancellations
Orders may only be canceled before shipment.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
8. Exchanges
We may offer exchanges for eligible items depending on product availability.
Exchange requests should be submitted through our contact page with the order details included.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Allow additional processing time
If you still experience issues, please contact us for assistance.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact page on Zisha Teapot.